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Patriot warranty obligations are limited to the terms set forth below. Patriot warrants that all Patriot product(s) will be free from defects in the material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement.
Patriot warranty does not cover the following conditions: Products that are missing the Patriot label, and or module heat spreaders, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and / or installation of Patriot Memory, improper testing, unauthorized modification, data loss, data recover, physical alterations of product. All DRAM memory module kit(s) must be returned in its entirety. Patriot is not liable for item(s) lost or damaged during transit to Patriot.The product warranty begins from date of purchase until the end of the warranty period. Approval of Product Return does not guarantee product exchange. Return approval is only to authorize a return of product to Patriot facility for inspection but it shall be for Patriot Memory in its absolute discretion to decide whether to replace the defective items.
Patriot and Viper Gaming solid state drives (SSD) have a warranty period that is the earlier of; 1) the stated warranty period from the date of purchase, or 2) the point at which the usage of the SSD exceeds the endurance rating of the SSD in Terabytes Written (TBW).
Due to the COVID-19 pandemic, Patriot has to stop replacement deliveries to some countries.In addition, due to warranty restriction laws in certain countries, Patriot Memory/Viper Gaming will honor our limited lifetime warranty unless prohibited by local law. We stand by the quality of our products and customer support so please do not hesitate to contact us if ever there is an issue with product. We will look into resolving each warranty issue on a case by case basis.
Patriot warranty applies to products that were purchased from Patriot authorized resellers. Defective product should be returned to the Patriot authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller's warranty, contact Patriot for RMA service.Consumers should contact the Patriot location nearest them for RMA support. For a list of locations, please visit our "Contact Us" link. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot. Customer must return defective product to Patriot for warranty service.
*Limited Lifetime offers product warranty for as long as the product is produced and manufactured by Patriot Memory, Inc. If your product is no longer in production, it will be substituted with a product of similar function and market value.
**For information regarding our VPN100 controller update, please refer to our company statement here:Viper VPN100 Solid State Drive Statement - July 2021
Patriot reserves the right not to service any SSD failure due to misuse or user damage. This includes using Patriot and Viper Gaming SSDs for mining/farming operations where rapid increases in data writes to the host causes abnormal drops in SSD speeds or wear damage.
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