Inferno 60GB disconnects...

[silgiolo]

It worked fine about 6 months, great performances!
Then, it sometime disconnected.
Pc off, pc on, and my Inferno came back to work.
I updated its firmware, for insurance.
After updating, it worked very well for some day, without problems.
But now, great problem: it disconnect in few seconds, so it is impossible using it.
I can't format it, I can't erase it, I can't read it, because it disconnect in few seconds.
If I cut ac/power, it comes back and connects, but for 60 seconds only, then disconnects again.

What can I do?

[Patriot_Ben]

Hello,

What is the make and model of your motherboard?

Can you please make sure that AHCI is enabled?

Please also make sure that you have the latest bios updates and drivers installed.

We also have a firmware update available for the Inferno:
http://www.patriotmemory.com/support/indexp.jsp

[silgiolo]

I tried on my second pc: other motherboard, same problem; both AHCI enabled.
I installed some days ago last firmware (3.6.3 for PIXXXGS25SSD-XXX7DXXXX).

How can I solve?

[Patriot_Ben]

By any chance can you try a different sata cable?

[silgiolo]

Tried, with a new sata2 cable and a new sata3 cable: Inferno disappears in few seconds.
What can I do?

[Patriot_Ben]

Hello,

Based in the issues you are having, we would recommend a replacement...

I’ll be glad to help you begin your rma process. To Initiate an RMA or items relating to warranty, please visit this link here and under ‘troubleshooting’ select your product from the dropdown box and fill out the info (look at the bottom for ‘start a technical case’):
http://www.patriotmemory.com/support/techSupportp.jsp

(This link will get your name and contact info into our Support/RMA Portal database. You will then be given a user id and password where you can make replies to your Support/RMA case. Please make a note that you already spoke to a rep regarding your issue. Furthermore afterwards, feel free to login to reply or simply await for the case to be escalated to RMA with further instructions. To escalate the case to rma, please indicate that you’ve spoken to a rep already).

[silgiolo]

Thank You very very much.
Ticket just created.