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Thread: Reset big problem

  1. #1
    Join Date
    Jul 2012
    Posts
    2

    Default Reset big problem

    My NAS was working perfectly. I had it setup in a RAID 5 with 4 Western Digital 2 TB drives. I wanted to access the Dashboard, but had changed the password when setting up (was admin/admin).

    Since I forgot my password, I followed the instructions and pressed the reset button on the back, which did reset my NAS to admin/admin.

    Also, at this point it gave me a message that my network settings were not correct (I had just reset my wireless router--I assume this would have caused this) and told me to use setup wizard, I pressed okay. A new name and IP address was assigned given by the NAS

    Now the NAS Dashboard, says that "Volume is not Found, Please create the Volume first.

    When I use WebPASM, I still see RAID 5 and my 4 drives. But it does not show the capacity and used.

    As I look through some of the options on WebPASM there is a recover option, which is clickable

    What just HAPPENED?

    If I create a volume as suggested is all my data gone? That, is a format is intitiated.

    Have I messed up something badly? I did not ask to change anything, upon the reset of the admin, did I do something unrecoverable?

    How do I recover from this? Or is this normal when pushing the reset button on the back? I definitely did not press the reset button for 30 seconds as suggested by someone on the forum.

    Thanks

  2. #2
    Join Date
    Jul 2011
    Posts
    27

    Default

    By pressing the reset button, you did a factory reset. It clears out all settings, including information on what raid volumes there were. The recover button in the web interface should be able to restore your raid volume though.

  3. #3
    Join Date
    Jul 2012
    Posts
    2

    Default

    Thanks Chris and Patriot Technical support who confirmed that the "recover" tab would work.

    So you ignore the message on the Dashboard that there is no volume, Create a Volume. Go to Web Interface under File Mangement and RAID, run recover. The RAID volume was restored.

    Being unfamiliar with this sort of thing, I was under the impression that the reset had wrecked my files.

    I breathe again, thanks

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