Patriot Memory USB 3.0 SUPERSONIC 64 Go code 10

[mm54]

hello,
i just receive my Patriot Memory USB 3.0 SUPERSONIC 64 Go from Amazon
i connect to my computer Dell W7 Integral Edition 32 bits
and i have "code 10"
hope you can help me please
best regards

[Patriot_Ben]

Hello,

Can you please see if our low level format/reset tool will restore the drive for normal use? Please give it a try.

Here is the link to the formatter:
http://www.patriotmemory.com/partner...re/Restore.rar

[mm54]

Thank you for your help
format/reset fat or ntfs do not resolve the problem, always impossible to "start" the USB Patriot

[Patriot_Ben]

Hello,

To be honest, we've never seen this issue before...

Courtesy of http://www.pchell.com/hardware/usbcode10.shtml, Can you try the following?

A. Click on Start
B. Right Click on My Computer, click on Properties
C.Click on the Hardware tab
D. Click the Device Manager button.
E. Expand Universal Serial Bus controllers section.
F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
G. Restart the computer, and allow the computer to reinstall the USB controllers.
H. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

Let me know if this helps.

[mm54]

hello,
i have done all what you say and it is always the same thing
i have tested the USB key on new Computer (dellXPS17_W7_64bits) and it is the same thing
What can i do now ?
can you send me a new one .. dammage ?
best regards

[Patriot_Ben]

hello,
i have done all what you say and it is always the same thing
i have tested the USB key on new Computer (dellXPS17_W7_64bits) and it is the same thing
What can i do now ?
can you send me a new one .. dammage ?
best regards

I’ll be glad to help you begin your rma process. To Initiate an RMA or items relating to warranty, please visit this link here and under ‘troubleshooting’ select your product from the dropdown box and fill out the info (look at the bottom for ‘start a technical case’):
http://www.patriotmemory.com/support/techSupportp.jsp

(This link will get your name and contact info into our Support/RMA Portal database. You will then be given a user id and password where you can make replies to your Support/RMA case. Please make a note that you already spoke to a rep regarding your issue. Furthermore afterwards, feel free to login to reply or simply await for the case to be escalated to RMA with further instructions. To escalate the case to rma, please indicate that you’ve spoken to a rep already).

[mm54]

http://www.patriotmemory.com/support/techSupportp.jsp

impossible to do something with this link, i can select RMA but there is no push button to send (Chrome/Ie/Mozilla)

[Patriot_Ben]

Hello,

Can you double check again? We just verified that it works on our end. Our website was undergoing major reconstructions. So depending on when you tried it, it might have been down.

You'll need to select your product from the dropdown box.

Hit 'Find solutions.' A list of FAQ's will come up.

It will ask you at the bottom "Did this solve your case?"

Hit 'no' and you should now have the option to open an RMA.

Let me know if you need any further assistance.