re-seller charging to claim warranty
Hi, my Patriot Zephyr 128GB has just died ~18 months after purchase (can no longer write to drive), so still within the 3 year warranty as per the website. When I took the drive to the place of purchase (details following) they said they would only accept the drive if I paid a fee. I pointed out that this was in contradiction with the Australia Trade Practices Act (which I confirmed later by phoning the relevant government department), and that no fee was mentioned anywhere in the warranty, or in print anywhere in the store, but they would still not accept the drive without me paying a fee and stated this was company policy.
Currently I held onto the drive - can you please tell me Patriot Memory's position on this issue?
217-225 Currie Street Adelaide S.A. 5000
Tel: (08) 8212 1656
Fax: (08) 8212 2087
I'm sorry to hear that you are having some issues with your reseller and their warranty policy. Unfortunately we do not have any RMA Department presence here on our forums, so I cannot say for sure what our RMA stance would be. Your best bet would be to contact our RMA Department-
Our RMA Department will be glad to assist you.
In any event feel free to rma the drive through us. We'll be glad to take care of this for you. We do not charge anything for our warranty. The only cost or fees our customers would be responsible for would be the shipping of the the faulty product to us. We'll cover the cost of the shipment back.
Furthermore we do have a facility in Taiwan and the Netherlands...
To Initiate an RMA or items relating to warranty, please visit this link here and under ‘troubleshooting’ select your product from the dropdown box and fill out the info (look at the bottom for ‘start a technical case’):