Brand New Javelin won't go to admin in Dashboard or WebPASM

[srose]

Has anyone got a method to address this problem? I've seen a few references to it in these forums, but haven't come across any solution.

This is a brand new device, straight out of the box, with no disks installed in it.

Thanks.

[ruben00]

I've never used the software that comes on the CD, i've always used the admin panel http://ip.here/admin

It could be that you have a bad unit, usually when it boots up, you will hear a loud beep to tell you that it is ready, if you are not getting that, then its definitely a bad unit

[srose]

The unit does beep indicating its on line, and the device will show up on the network. I am able to read and write files to the shared folders, but can't get to the admin pages either through a browser or the Dashboard software. I've tried a soft and hard reset, as well as pull drives and installing new drives.

[ruben00]

thats weird, i would say try resetting it back to default..

disclaimer: What Im about to suggest here is up to you, I have not tried it, so proceed at your own risk.

Log in as root
type engsh (this should put you in the engineers menu/command line)
type reset : reset JAVELIN_S4 to the default setting
type reboot

Now try to connect to the Javelin again and see if you get the admin menu now

[srose]

How would I log on to the Javelin? I don't think that it has telnet or ssh enabled.

[ruben00]

use the rooter plugin that is stickied at the top of this forum.
then telnet in to port 2380 with user root

[srose]

I don't think that I can install the rooter plugin without being able to get to the admin pages....

[ruben00]

Doh!!
Hmmm, maybe if you call support they will give you the engmode password so you can telnet in

[BadIntentions]

What exactly happens when you attempt to access the web control panel?

visit http://ipaddress/admin/

for example: http://192.168.0.15/admin/ <-final slash is important!

[winwins]

Same issue here. Brand new Javelin media server, installed 4*3tb hdds, connected with ethernet. Installed dashboard on my 64bit windows 7 desktop. Dashboard terminates after about 2 seconds of the splash screen. It may have something to do with my Avast virus software, but even with Avast disabled it still fails. I installed Dashboard on my vista laptop with same result until I clicked on 'do not block on startup'. I dont find that option on my desktop. I'm able to do some configuration from my laptop, but I get the error 'Windows cannot access \\PATRIOT' and 'The remote device or resource won't accept the connection'. Any ideas? Thanks, - Tom