RAM Error. cant install windows 7. Patriot 4x4GB 1600MHz 1600PGQ316G1600ELQK

[Ohad]

HI,
dvd not connected at all. i just tried today to install windows from it but got the same errors and now its not connected.
i am installing from a DISK ON KEY ( i have 6 of them) that is working perfect on all other computers (TESTED 100%). and all original DVD get same error.

the system spec is:
- MB GA-X79-UD5 FW F10
- 4X4GB RAM PATRIOT G2 1600MHz
- INTEL i7 3820
- SSD 120GB WILDFIRE 3.2.2
- ATI 6850 1GB
- PSU: THERMALTAKE 600W

a few hours ago i tried again to install windows on a STANDARD WD 320GB sata2. and its working with no errors since yesterday. i did a full windows update with no problems and install all drivers, Office x64 2010 etc... (with previous RAM i couldnt install windows on the WD, so maybe the OLD RAM was defective). i am 99% sure that now the problem IS NOT THE NEW RAM OR THE MB BUT THE SSD. because i still cant install windows 7 SP1 x64 on the NEW SSD. (FW 3.2.2 - the one i replaced was 5.0.1) error when EXTRACTING FILES....

i also tested the NEW SSD (3.2.2) on a GIGABYTE P41 SYSTEM and its working great! (INSTALLED WINDWOS AND ALL UPDATES & DRIVERS)

maybe the problem is just the 3.2.2 FW of the SSD? (is the 5.0.1 FW have better support with x79 MB?)
should i try to update the new ssd drive from 3.2.2 to 5.0.1? maybe i didnt need to replace my OLD SSD (FW 5.0.1)?
or maybe Patriot going to release a new FW that will have better support on the INTEL C600 CONTROLLER on the GIGABYTE X79-UD5?

OH and Patriot_Ben, thank you so so much for your help.
what do you think i should try now?

Ohad.

[Ohad]

Hello??? anyone?

[Patriot_Ben]

Hello Ohad,

Sorry for the late reply. At this point it is really difficult to see what the issue could be. There are so many variables. What you could try doing is replacing the Wildfire with the reseller or what we could do is have you ship in the memory and the ssd. Our Engineers can try and replicate the issue to see if it is the memory or possibly the drive causing the issue.

Let me know if you want me to set this up.

[Ohad]

Hello Ohad,

Sorry for the late reply. At this point it is really difficult to see what the issue could be. There are so many variables. What you could try doing is replacing the Wildfire with the reseller or what we could do is have you ship in the memory and the ssd. Our Engineers can try and replicate the issue to see if it is the memory or possibly the drive causing the issue.

Let me know if you want me to set this up.

hi,
i dont understand. cant you replicate my system without me sending it to you?
i guess that patriot have a WILDFIRE SSD and a G2 16GB RAM right? all you need is the gigabyte x79-ud5. is it that big of a problam?

cause the error is there. i replaced MB, RAM, SSD and the error is still there.
so maybe insted of me sending you the parts, you can just put your hand on a GIGABYTE x79 MB and test the issue? right?

can i do anything to help you with it? screen shots? video that show BIOS state and configuration + when error occurred?

also,
can you tell me if 5.0.1 FW have better support with x79 MB?
anyway, i will appreciate a RMA number so i can replace THE SSD AND RAM AGAIN with my dealer.

Thank You,
Ohad.

[Patriot_Ben]

Hello,

No we are not able to replicate the issue since there are multiple variables. Your issue is actually quite uncommon. Therefore if the issue lies in your specific hardware it's more efficient for our engineers to test your hardware rather to try and find a combination of this memory and drive to replicate this.

On that note, please try 5.0.1 to see if this helps.

I will PM you the info to get this request in to our RMA Department since your devices is not a standard RMA and would need to be tagged for our Engineers.

[Ohad]

Hello,

No we are not able to replicate the issue since there are multiple variables. Your issue is actually quite uncommon. Therefore if the issue lies in your specific hardware it's more efficient for our engineers to test your hardware rather to try and find a combination of this memory and drive to replicate this.

On that note, please try 5.0.1 to see if this helps.

I will PM you the info to get this request in to our RMA Department since your devices is not a standard RMA and would need to be tagged for our Engineers.

i updated the drive to 5.0.1 and still cant install windows.
i have to say that this is very disappointing
i own a PC store and i installed and build hunderds of computers.
this is the first time that i cant really locate the error.

thank you Patriot_Ben,
i'll wait for your PM.

Ohad.

[Patriot_Ben]

Hello Ohad,

I PM'd you the contact in RMA. Did you receive it? It would have to be done this way since it is a special case RMA and needs to be tagged for Engineer Testing.

[Ohad]

Hello Ohad,

I PM'd you the contact in RMA. Did you receive it? It would have to be done this way since it is a special case RMA and needs to be tagged for Engineer Testing.

i got your PM. but Taiwan RMA email TWRMA@patriotmem.com.tw return error.
(i've been told that because i live in ISRAEL i need to contact RMA TAIWAN.

ERROR:
Delivery to the following recipient failed permanently: TWRMA@patriotmem.com.tw
Technical details of permanent failure: DNS Error: Domain name not found

Can you please send me the right address again please?

thank you.

[Patriot_Ben]

i got your PM. but Taiwan RMA email TWRMA@patriotmem.com.tw return error.
(i've been told that because i live in ISRAEL i need to contact RMA TAIWAN.

ERROR:
Delivery to the following recipient failed permanently: TWRMA@patriotmem.com.tw
Technical details of permanent failure: DNS Error: Domain name not found

Can you please send me the right address again please?

thank you.

Hi Ohad,

Try rma.tw@patriotmem.com

Let me know if you have an issues with this.

[Ohad]

NOW THE EMAIL RMA.TW@...
Error: Host not found