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Thread: Print Server ISSUEs!!!!!!!!!

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  1. #1
    Join Date
    Nov 2010
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    3

    Unhappy Print Server ISSUEs!!!!!!!!!

    Does anyone has the print server working in general? ANYBODY, Patriot customer service is no HELP. They told me they will get back to me before Xmas but they haven't. So plz help me, I have printer Samsung ML-1640.
    windows XP pro SP3
    Ant help will be great thanks.

  2. #2
    Join Date
    Jul 2008
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    3,503

    Default

    Hello ajitP,

    Was this through e-mail support? If so, did you try pinging the rep that was assisting you? Let me check with the Gearbox team to see if this printer is supported.

  3. #3
    Join Date
    Nov 2010
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    Post

    Yes, it was email support, my recent ping was Feb 9th 2011, and my last ping was Dec 1st 2010. At this point I just need solution, i have to have this printer working,

    just a scenario, I can assign device an IP address, I can ping the address, I can attach a HDD, the only thing is not working is the print server. i connect the printer it should say "printer online" but it does not. If you may could you please tell me what is LPR in relation to LPD? which one is client and which one is server? thanks in advance.
    *This is an open forum, any help will be appreciated*
    Last edited by ajitP; 02-24-2011 at 01:55 PM.

  4. #4
    Join Date
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    In the land of make believe.
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    Default

    The ML1640 is not a standard USB printer, it (along with its whole line of cousins) relies on the device its connected to to do most of the work. This is a 'host driven' printer. It was designed this way to reduce costs as much as possible. Sadly, this printer will not work acceptably with a low power embedded custom OS device like the Gear Box.

    The printer uses a language called SPL (Samsung Printer Language) which is unique to Samsung printers. PCL is the industry standard, used by HP, Canon, and others for their more intelligent printers. PCL and DOT4USB is primarily what the gearbox supports.

    A more intelligent linux driven such as the Patriot Valkyrie, netgear ReadyNAS, Seagate BlackArmor, and some high end routers would be more capable of hosting this printer. I do not know of any that specifically list support for it however. Linux based devices that support the 'gdi' printer module MAY be able to support this printer based on posts on the openprinting.org site.

    http://www.openprinting.org/printer/...amsung-ML-1640

    I'm not saying its impossible for the ML-1640 to work with the gearbox, but the gearbox design was derived from software written in ~2001. It would be difficult for it to communicate with a printer designed 7 years after it was.
    I AM NOT A PATRIOT MEMORY EMPLOYEE.

    But they have, on occasion, bribed me with hardware.



    I am happy to help, but don't PM me. Post a thread in the appropriate forum so others may benefit and offer assistance.
    Your lack of planning is not an emergency on my part.

  5. #5
    Join Date
    Nov 2010
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    3

    Thumbs down

    Correct me if I am wrong, you are telling me this printer is host driven, isn't all USB printers are HOST driven. Regardless of the SPL or PCL, w/e language...if the printer has USB it is dumb, it relies on HOST. And if the language is very important why it was not listed in the manual that your printer has to be specific language; all it states is set the properties to LDR and if the printer does not work call you printer manufacturer. Also as an end-user this has to be done in two weeks of time because that is retail return policy. But for a avg. user who understands(not a network analyst/manager) networking and is working full-time dedicating two weeks to make a beta product work is impossible. That is where I decided to keep the product and work with Patriot and work things out. I am not a administrator or a professional IT, I am electronics engineer, I cannot spend hours behind a product figuring out why the product is not working. That is Patriot's job; before listing the product for retail for anybody's use they should have done enough testing to make sure the product is good for general use. And plz if you guys cannot make the product work or even help the customer and on top of that advice him not to reply, in that case just issue me a RMA number with shipping instructions, the product does not resolve my purpose. Telling a customer that I did bad planning is not a professional manner in any sense. The product should be listed as IT professional product.

  6. #6
    Join Date
    May 2010
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    In the land of make believe.
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    Default

    Quote Originally Posted by ajitP View Post
    Correct me if I am wrong, you are telling me this printer is host driven, isn't all USB printers are HOST driven. Regardless of the SPL or PCL, w/e language...if the printer has USB it is dumb, it relies on HOST. And if the language is very important why it was not listed in the manual that your printer has to be specific language; all it states is set the properties to LDR and if the printer does not work call you printer manufacturer. Also as an end-user this has to be done in two weeks of time because that is retail return policy. But for a avg. user who understands(not a network analyst/manager) networking and is working full-time dedicating two weeks to make a beta product work is impossible. That is where I decided to keep the product and work with Patriot and work things out. I am not a administrator or a professional IT, I am electronics engineer, I cannot spend hours behind a product figuring out why the product is not working. That is Patriot's job; before listing the product for retail for anybody's use they should have done enough testing to make sure the product is good for general use. And plz if you guys cannot make the product work or even help the customer and on top of that advice him not to reply, in that case just issue me a RMA number with shipping instructions, the product does not resolve my purpose. Telling a customer that I did bad planning is not a professional manner in any sense. The product should be listed as IT professional product.
    Just to clarify, I am NOT an employee of Patriot, or officially affiliated with them. The lack of planing thing is a quote from a TV show character (David Brent from 'The Office') and is part of my forum 'signature.' It gets put on the end of all my posts, and is not directed towards you in particular.

    Many USB printers in 2005 (when the Gearbox firmware was designed) were in fact actually just parallel printers of old with a USB adapter chip internally attached. Back then, many printers understood a basic set of universal commands, and did not require raster, rendering, or anything of that nature. To talk to the printer, you just had to know what features it supported, and maybe tweak some configuration to get it started.

    These days the technology is QUITE different. With thousands of different models of printers, hundreds of chip sets, and hundreds of drivers required. Its not possible for patriot to have tested that many specific models of printer, nor printers that existed before the product was designed.

    The problem with the GearBox is it uses a completely custom OS, and writing a driver for that many printers is an undertaking completely beyond the scope of a consumer product.
    I AM NOT A PATRIOT MEMORY EMPLOYEE.

    But they have, on occasion, bribed me with hardware.



    I am happy to help, but don't PM me. Post a thread in the appropriate forum so others may benefit and offer assistance.
    Your lack of planning is not an emergency on my part.

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