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Thread: Patriot USB 3.0 ExpressCard Adapter (PCUSB3EXP) and Lacie Rikiki HD

  1. #1
    Join Date
    Jan 2011
    Posts
    2

    Unhappy Patriot USB 3.0 ExpressCard Adapter (PCUSB3EXP) and Lacie Rikiki HD

    I have installed my PCUSB3EXP on my laptop without any problems. But when I plugin the USB 3 cable to my HD, the PCUSB3EXP seems to "shutdown" (it disappears from the devicelist in the HW settings, and of course the HD never becomes available.

  2. #2
    Join Date
    Jul 2008
    Posts
    3,574

    Default

    bellaria,

    Make sure to use the power source that comes with the external drive. We can also send you a 5v usb power source to give the drive additional power if you submit your address and proof of purchase to RMA@patriotmem.com.

  3. #3
    Join Date
    Jan 2011
    Posts
    2

    Default

    SInce there is the possibility to put a powerplug into the side of the card, I expect that is the correct way to do it. I do not have a USB poser cable, so please do send me one (I have already emailed my shipping info to the European sales office (I believe it's the same for US).

    /Claus Andersen

    Update (2011-04-02) - have just received the power cable. That is just fantastic service - it's nice to experience that some companies still consider their customers (even the small ones) to be important.
    Last edited by bellaria; 04-02-2011 at 09:19 AM.

  4. #4
    Join Date
    Jul 2008
    Posts
    3,574

    Default

    Glad to hear that. Let me know if you have any further questions!

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