Lately I've seen more post about people complaining about the time it takes to receive an answer to their questions. First of all this is not a phone hotline it is a forum; expecting a day or two for an answer in a forum is not unsual. That being said in most cases your question will be answered within hours if not minutes. Second most of the support on this forum comes from moderators / users just like you so please be patient.
For what I have seen if it takes a long time to get a reply to your question its usually because of one of the following reasons:
1) You are not being clear about what you are asking and no one knows exactly what you are asking. We do not read mind therefore you must be clear. The more info you can give us the easier it is to answer your specific question.
2) You question is very specific in nature to your setup and hardware you have (Wireless adapter, router, O/S etc..). In cases like this you have to wait for someone with a setup similar to yours that has work thru the bugs that may have a possible solution that may help you.
3) We just do not have an answers. I afraid none of us know it all regarding this box.
This forum is 95% supported by volunteers willing to help so please be patient.