Yet another 128GB Torqx D-E-D
Well, I just shipped my 128 GB Torqx off to Patriot's place in Fremont, CA to be replaced under warranty. It went totally belly up this morning, and rather than fiddling with it and potentially damaging any potential forensic data that Patriot can glean from this deceased lump of silicon I decided to RMA it.
Patriot's support people (both on the phone and email) were very quick to help me out, but unfortunately there is no advanced replacement program. They do have a cross-ship program however, and I'm working to take advantage of that right now.
You can see my litany with this drive here: http://www.patriotmemory.com/forums/...ead.php?t=2361
This experience has been mostly great with periods of horrid frustration. Fortunately I was running daily image backups using Windows 7's included backup program, so I was able to restore my system to at least partial functionality with a spare spinning HDD I had laying around. It's amazing how much more slowly spinning drives are than my now dead SSD.
One of the things that made me suspicious of this drive is that I had to restore my image nearly weekly until after it died the first time and I flashed it with the 1881 firmware. After that it ran flawlessly for a month.
Hopefully the RMA process goes quickly, I'd like to have my system back up and running at full speed soon.
So the moral of the story is: Use Win 7 and run daily backups on an external HDD (or an internal HDD if you prefer) since SSDs are bleeding edge technology and we don't really know how reliable they are yet.
Anywho, the purpose of this post isn't to bash Patriot or SSDs in general. I just want to put out a word of warning to anyone looking at buying one. Run regular backups, expect problems, and be pleasantly surprised when things work perfectly. You'll end up being a much happier and saner when it comes to technology.
Also, major props to Patriot_Ben. Thank you for being as active in this forum as you have been. You're doing FAR MORE than any other company with which I've had to converse in public forums such as this.
Thanks Moose On behalf of Patriot, we appreciate all of that. We take into consideration all feedback, whether good or bad. I do what I can to lend a hand here but I also work behind the scenes with the: Engineering, Tech Support, Product development and Marketing Team to try and bring you all better products.
We want you to know we appreciate you (the consumers & forum members here). Obviously there would be no Patriot without you, but at the rate that SSD's are developing it's phenomenal how knowledgable and helpful each of you are. Thank you all.
---> On that note, please don't hesitate to contact RMA@patriotmem.com for any status updates.