Dead Warp v2 :-(

[Jesper Jensen]

I bought a Warp v2 about half a year ago and have been fairly happy with it until now.

A couple of weeks ago I suddenly got a corrupted file, I didn't think much about it until yesterday morning when my PC just suddenly had a read-only filesystem. I was on my way out the door so I just turned it off, and when I got back hope and turned on the PC, it could no longer detect the Warp v2 drive, ARRGH!

I have tried it on a couple of other PCs with other PSU and SATA cables but the furthest I ever got was that my Promise TX4 SATA controller detected the Warp (after a couple of minutes of scanning) but it wasn't able to use it for anything else. :-(

Any idea what could have happened? And more importantly if and how to extract data from it? I have some very important data on it that I don't have backup of. My current backup wasn't as complete as I hoped and not exactly recent either. :-(


Regards
Jesper

[earls]

Sorry to hear that, Jesper. As for why it died, I'm at a loss. The drive should be under warranty though.

http://www.patriotmem.com/support/producttermsp.jsp

I highly recommend you take advantage of Patriots generous warranty period.

As for recovering the data, unfortunately, if the drive will not "install" or at least be recognized by the computer, there's not much you can do software wise for a catastrophic hardware failure.

[Jesper Jensen]

Yea that's kinda what I've also concluded, so far...

Would there be any way for me to recover the data, if I say forfeit the warranty and open up the SSD? Does the error sound like something there would be a chance to fix? I am fairly good at soldering and know my way around electronics, so if it's something "simple" like a transistor or something like that that's blown, then I might be able to fix it myself.

Preferably I would of course like it if Patriot Memory could help out and restore the files/partitions, and I'm crossing my fingers that one of the guys that work there sees this message and am willing to help out. Maybe if I ask very very nicely, pretty please? :-)


Regards
Jesper

[Patriot_Ben]

Yea that's kinda what I've also concluded, so far...

Would there be any way for me to recover the data, if I say forfeit the warranty and open up the SSD? Does the error sound like something there would be a chance to fix? I am fairly good at soldering and know my way around electronics, so if it's something "simple" like a transistor or something like that that's blown, then I might be able to fix it myself.

Preferably I would of course like it if Patriot Memory could help out and restore the files/partitions, and I'm crossing my fingers that one of the guys that work there sees this message and am willing to help out. Maybe if I ask very very nicely, pretty please? :-)


Regards
Jesper

Hello Jesper,

Our Warp V2 drives come with a 2 year Warranty. It's up to you to weigh the risk vs. reward whether you would attempting fixing your drive and voiding the warranty or initiating an RMA for replacement. Unfortunately we don't have any data retrieval methods here in our labs as it is more cost effective for us to simply replace the drives.

In terms of terms of the warranty, you are still covered under warranty as long as you don't open the drive. Good Luck.