Valkyrie User Settings stopped working

[rolade01]

My Valkyrie has lost all users that I created in the "Settings > User Settings" page. I have mine set to restart every Friday at midnight and happened to be connected at the restart time. I noticed the mapped drive disconnect from my PC.

I logged in to see if my torrents had restarted, but first went to the user settings to add my son with read only access. I found that the user table was completely gone and upon trying to add a user the NAS just refused to take the new entry. All previously defined users seem unretrievable.

I have restarted from the Tools page, turned it off and on via the power button, kept it off for an hour and restarted, but nothing seems to work. Does anyone have any idea how to fix this? BTW, the Group Settings page works, but of course it's useless without defined users.

[solrac]

+1 I have tried unplugging, resetting. Reloaded firmware (V4 beta). Disconnected drive. I can't access anything on this thing. Old passwords don't work(except admin/root login). I'm not programming savvy like some members here, BUT I shouldn't have to be with a consumer level product such as this. I've been reading these forums since Feb '11 when I got my unit hoping that a rep or moderator from patriot would address some serious issues like basic support. There is NO way I will format my drive and start over as I've got irreplaceable data on it (family vids and pics).


Cmon Patriot!!! If it comes down to getting a new NAS, it definately won't be from you! And definately won't buy any other product with your name on it.

[solrac]

WOW, going on almost a month and no reply what-so-ever. PATRIOT! WTF is going on there? Anyone still working for ya? Have you given up on supporting your products? With the exception of BadIntentions, you guys are totally useless! How about a REAL firmware update that addresses basic issues like reliability. Not some crap thats been in BETA for almost a year with NO support.

[Patriot_Ben]

Solrac,

I'm sorry for the late reply.

Try the hard reset by taking out the 2 drives and holding the reset button for 20 seconds. While the unit is still on, put the drives back in and see if he can try using “admin” and “root” as the name and password to access the Valkyrie.

I’m not sure why it would do that but my suggestion would be to turn off the auto restart.

[gkichok]

rolade01,

I just ran into the same problem after months of praising this simple little box. Did you ever find a fix?
Gerry

[gkichok]

Patriot_Ben
Patriotic Enforcer

Did you ever have a fix for rolade01?

I just ran into a similar problem after months of praising this simple little box. I went to add a new user after adding a user with a very long description and received:

First "The system is busy, please try again later", then "Add new user failed", and finally:

No data received


Unable to load the webpage because the server sent no data.

Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.



It sort of disappeared after I deleted the user with the long description but now reoccurs 2 out of 3 attempts, or more?

Gerry :confused:

[Patriot_Ben]

Hello,

No I'm unsure whether the OP got the issue resolved through in-house support or not.

Did you try a hard reset?

If you are trying to recover the drives that currently can't be accessed, I would suggest the following:

Do a hard reset by holding the reset button on the back of the unit for 20 seconds WITHOUT the drives inserted in the unit. After completing the 20 seconds, reinsert the drives and wait for the lights to turn green for both hard drive bays on the Valkyrie.

On your computer, run the Valkyrie program included with the Valkyrie unit and run through the setup. After running through setup, try and access your Valkyrie through the ip via "My Network Places". Select the ip address given to the Valkyrie and you should be able to see the folders from the previous setup. The username and password to access the files should still be the same as before.

If you do not mind losing the files, I would suggest formatting the drives through your PC.

*Plug in your Valkyrie drives in your PC via SATA ports
*Select the start menu (bottom left of the desktop) Right click “My Computer” and select manage.
*On the drop down menus on the left, under “Storage” select “Disk Management”
*On the bottom middle of the window you should see all the storage devices plugged in your computer labeled Disk 1,2 , etc. There are partitions on the right side of these disks, find the hard drive(s) that was in the Valkyrie (Make sure its correct. You can make sure of this by the capacity it is marked) and right click on the open partition on the right side.
*Select “Format” and it should start deleting file format on your flash drive. *Right click on the open space and select new volume
*A prompt will pop up saying it will erase everything on your flash drive. Click yes and another window will pop up.
*Under “Volume Label” should be something called “File System”. Select NTFS and keep “Allocation unit size” the same and click ok.

Let me know how this works out for you.