16gig Xporter crapped out...Patriot won't help

[[TMC]SWAGGER]

So I have a 16gig Xporter flash drive.

Sucker worked perfect, displayed as a Patriot drive whenever I plugged it in...no problems.

Now I plug it in and all it says is "Removable Disk" and if I click to open it "Please Insert a disk into removable disk"

I've already emailed Patriot Support regarding the problem and to ask if the low level format tool would work...I was basically told "no"...and after a couple email exchanges was pretty much told "I can't help you, go download some testing tools from download.com"....well I did that, and none of them have worked to help and they don't even recognize the drive.

So good forum people with Alejandro of the Support staff from Patriot being pretty much worthless....I turn to you for help.

[Patriot_Ben]

Let me find out what is going on. Can you please give the full part number? We have (3) Xporter 16GB lines. I'll try to get to the bottom of this and see what I can do.

Thank You for your patience.

[[TMC]SWAGGER]

XPORTER XT 16gb is all the drive says on it. It has a black rubber encasement and red rubber letters. Thats about all I have for ya :(

[PatriotSupport_Dan]

SWAGGER;3696']So I have a 16gig Xporter flash drive.

Sucker worked perfect, displayed as a Patriot drive whenever I plugged it in...no problems.

Now I plug it in and all it says is "Removable Disk" and if I click to open it "Please Insert a disk into removable disk"

I've already emailed Patriot Support regarding the problem and to ask if the low level format tool would work...I was basically told "no"...and after a couple email exchanges was pretty much told "I can't help you, go download some testing tools from download.com"....well I did that, and none of them have worked to help and they don't even recognize the drive.

So good forum people with Alejandro of the Support staff from Patriot being pretty much worthless....I turn to you for help.


Greetings,

My name is Daniel. I am from the Tech Support Team. I would be more than happy to assist you here. If you would please email me directly at dsorrentino@patriotmem.com, we can see about the low level format tool as well as to see if there are any other steps that need to be taken.

Thank you!

Daniel Sorrentino
Patriot Memory Support

[[TMC]SWAGGER]

Thank you Dan, low level format worked perfect.....just wish I didn't have to go through a whole bunch of crap from Alejandro before it was given to me like I originally asked.

[Patriot_Ben]

SWAGGER;3765']Thank you Dan, low level format worked perfect.....just wish I didn't have to go through a whole bunch of crap from Alejandro before it was given to me like I originally asked.

Sorry for the inconvenience you had in any aspect of Patriot Support. The rep you spoke with prior might have misunderstood your flash drive symptons and might have been following protocols. We're not allowed to give out the Low Level Format Tool if the USB Drive is simply dead. It will only alleviate any problems if the usb drive is still atleast acknowledged.

When some customers ask why not just post the tool for download, the answer is it might become a liability. That's why in some cases we ask what particular drive a customer has, to see if they can get a replacement under warranty instead.

Nonetheless, we take pride in our commitment to customer service. I'm glad we can get to the bottom of things and resolve your issues. :)